Now Hiring - Analyst Account Manager in Santa Ana, CA

On-site employee located in Long Beach, California at Plan Sponsor's location.
Develops and executes customer service strategy: facilitates meetings with customer regularly to discuss service levels expectations, share process improvements, discuss operation of benefit plans, identify gaps in service levels, determine root causes and develop solutions.
Responds to members inquiries in person, via phone and email in a thorough and prompt manner.
Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
Responds to customer requests for network analysis, benefit plan design changes and benefit questions and clarifications.
Provides customer with network updates and analysis of impact.
Collaborates with Account Management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages.
Assists in cross-sell opportunities with Salesforce in the course of day-to-day renewal objectives.
Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
Manages open enrollment and health fair activities.
Manages wellness program for Plan Sponsor.

Pay Range
The typical pay range for this role is:
Minimum: 40,560
Maximum: 83,400

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

[please apply online] Required Qualifications
3-5 years industry or customer service experience, preferably with complex accounts.

Preferred Qualifications
Life Insurance License

Education
Bachelor's degree or equivalent work experience.

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.